Please note that Rooby Lane's Products are made to order,so there will be a wait until your item ships.
****ITEMS PURCHASED BETWEEN DECEMBER 12th AND JANUARY 2nd WILL NOT BE PROCESSED UNTIL JANUARY 3rd, DUE TO STAFF HOLIDAYS ETC****
If you need your garment for a special occasion and would like it made a little sooner, please email me first to check that this is possible. Roobys@live.co.uk
Dresses are shipped first class Royal Mail with tracking and insurance. If you would like a cheaper method please drop me an email, firstname.lastname@example.org. But we do recommend an insured service, otherwise we cannot take responsibility for lost items.
Tube Skirts/body con skirts are shipped from Canada directly to you, so they may take a while longer in transit if you are in the Uk.
All other items are shipped first class with Royal Mail.
If you wish to return your order, please contact me first. I am not able to refund dresses, tube skirts or custom designed pieces.
Please ensure the return comes back to me within 7 days from the date you received it.
Initial postage costs will not be refunded, and the cost of shipping the item back to me is the responsibility of the purchaser.
Items MUST be received back before the refund can be issued.